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Frequently Asked Questions
What is your shipping policy?
We offer fast and reliable shipping to customers across North America. Standard shipping typically takes 5-7 business days, while expedited shipping is available for 2-3 business day delivery. Orders are processed within 1-2 business days before shipment. Free shipping is available on orders over $75.
What is your returns and exchange policy?
We want you to be completely satisfied with your purchase. Items can be returned within 30 days of purchase in their original condition with all tags attached. Exchanges are free, and refunds are processed within 5-7 business days after we receive your return. Shipping costs are non-refundable unless the return is due to our error.
How do you ensure product quality?
Quality is our top priority. All products undergo rigorous quality control testing before shipping. We source materials from trusted suppliers and work with experienced manufacturers who share our commitment to excellence. Each item is carefully inspected to ensure it meets our high standards before it reaches your door.
Do you offer international shipping?
Currently, we ship to most countries in North America. International shipping rates and delivery times vary by location. For specific information about shipping to your country, please contact our customer service team at support@newedition.com or use our shipping calculator at checkout to see available options.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's progress in real-time. If you don't receive a tracking email, please check your spam folder or contact our customer service team for assistance.
